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DCH Emergency Departments Resume Taking All Patients; Hospital Services Now Open

10/10/2019

DCH continues working hard to restore our systems so we can resume normal operations and provide high-quality, patient-centered care to our communities. We have made a major step in this process today. On Thursday, Oct. 10, DCH lifted diversion protocol for its three hospitals and resumed taking patients in its Emergency Departments. All hospital services are open. (See special note about Outpatient Imaging below.)

This comes after a methodical process of system restoration following a cyberattack that disrupted the health system’s computer system in the early morning hours of Oct. 1. From Oct. 1 to Oct. 9, DCH hospitals operated under downtime procedures. These are established paper-based charting and ordering procedures that are used when computer systems are off line for maintenance. While operating on downtime procedures, DCH hospitals asked Emergency Medical Services to divert all but the most critical patients to other hospitals. Our Emergency Departments continued to see patients who brought themselves to the hospital. Most elective surgeries and many other procedures were performed as scheduled during the event.   

Essential electronic systems related to patient care have been restored, allowing DCH to begin receiving patients. DCH’s IT Department continues to restore certain nonessential systems, including the email system, and they are working to fully optimize systems to their speed and functionality before the cyberattack. We do not have a timetable for when all systems will be fully optimized.

FAQs: Patient and Community Information Regarding Attack on DCH Computers 

We sincerely apologize for the frustration and inconvenience this incident has caused, especially to our patients and dedicated staff. DCH greatly appreciates everyone’s continued patience and support.

Outpatient Imaging

Outpatient Imaging for DCH Regional Medical Center and Northport Medical Center will resume routine operations on Friday, Oct. 11. Patients with scheduled appointments on Oct. 11 or later should keep their appointments. Patients who were called and told they would be rescheduled will be contacted by the DCH Imaging staff to reschedule their appointment.

Beginning Friday, Oct. 11, we will provide physician offices with a date and time for the appointment when they call to schedule a patient.

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