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Patient & Visitor

Patient & Visitor Information

Visiting Hours

General visitation hours are 4:00 a.m. to 9:00 p.m.

See our Visitation Guidelines for more details on visitation.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick.Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

To Order Flowers for a Patient

To order flowers for a patient at DCH Regional Medical Center, call the DCH Regional Medical Center Gift Shop at 205-759-7277.


Parking is available on surface lots and in the parking deck located at the Phelps Outpatient Center (Medical Tower). It costs $2 to exit the deck. The gate does not accept cash. You may purchase tokens in the lobby, or use a credit or debit card when exiting. Parking in surface lots is free. The Emergency Department parking lot is for emergency patients only.

Safety & Security

At DCH Regional Medical Center, our trained Security staff works to keep you safe. Security is available 24 hours a day, seven days a week. Our Security staff may be contacted at 205-759-7320 for assistance with:

  • Escort and security service
  • Reports and investigations
  • Vehicle assistance, such as "jump starting" batteries
  • Patient valuables and lost-and-found items
  • Parking enforcement and patrol
  • Education and enforcement of hospital access and policies

All DCH employees are required to wear a picture identification badge with the DCH logo on it, helping patients identify the staff members taking care of them.

We strive to make our facilities safe for our patients, staff and visitors. We monitor our campus through surveillance cameras located throughout the hospital and parking lots. We use additional security measures, such as access control, in areas that require greater sensitivity, such as our nurseries, Emergency Department and pharmacies.

Patient Questions, Concerns, Complaints or Suggestions

Patients, family members or their representatives with questions, concerns or complaints should contact the patient liaison at 205-750-5082. After hours, contact the nursing supervisor through the hospital operator at 205-759-7111.

Questions, concerns or complaints may also be submitted in writing to the Patient Liaison, 809 University Blvd, East, Tuscaloosa, AL 35401.

If a patient is unable to resolve concerns through the above processes, he/she or his/her representative may contact:

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe St.
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991

Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636

Use the "Report Patient Safety Event" link in the "Action Center" section on the homepage.

Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

Rock Run Center
5700 Lombardo Center Drive, Suite 100
Seven Hills, OH 44131

Where to Go When the Baby is Due

When it's time for a mother-to-be to come to the hospital for the delivery of her child, she should go to the Emergency Department entrance where someone will promptly assist her.

Patient Information/Education

"The Patient Channel" on television channel 76 offers satellite-delivered health education from GE Medical Systems. Channel 78 is "The Welcome Channel," a patient information channel. DCH also offers video-on-demand patient education videos on a variety of health-related topics.


DCH Regional Medical Center has access to interpreters for many foreign languages.

Patient Assistance

The Patient Liaison Office at DCH Regional Medical Center is available to help with any concerns, needs or general questions.

Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important health care decisions.

Social workers can provide help to cope with the social, emotional and economic hurdles resulting from illness. They also have information about local community agencies that can be of assistance.