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DCH's North Harbor Pavilion Receives 2021 Press Ganey Guardian of Excellence Award®

DCH Health System today announced that North Harbor Pavilion has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes North Harbor Pavilion as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience in inpatient behavioral health.

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize North Harbor Pavilion as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by North Harbor Pavilion’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

The staff at North Harbor make every effort to meet the needs of the patient and ensure they receive the best care possible. Patient experience is at the forefront of care.

“North Harbor has consistently received high ratings for the care and customer service they provide for our patients,” said Luke Standeffer, Senior Vice-President/Administrator of Northport Medical Center. “We are blessed with an outstanding team, and I commend them for their dedication and commitment in serving our community”

Learn more about DCH’s North Harbor Pavilion here.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.