Patient & Visitor Information
Visiting Hours
General Visiting Hours:
General visitation hours are 4:00 a.m. to 9:00 p.m.
See our Visitation Guidelines for more details on visitation.
- Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:
- We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
- Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
- Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.
To Order Flowers for a Patient
To order flowers for a patient at Northport Medical Center, call our Gift Shop at 205-333-4620.
Parking
Free parking for patients and visitors is available in the visitor parking lots in the front of the hospital. The Emergency Department and outpatient parking lot with reserved spaces is located across from the Emergency Department entrance at the rear of the hospital.
Waiting Areas
There are designated waiting areas for visitors in the main lobby and throughout the hospital. Specific waiting areas are for families of patients in the Intensive Care Unit, the Emergency Department, the Women's Pavilion and for those undergoing surgery.
Patient Questions, Concerns, Complaints or Suggestions
Patients, family members or their representatives with concerns or questions should contact the patient liaison at 205-333-4992. After hours, contact the Nursing Supervisor through the hospital operator at 205-333-4500.
Questions, concerns or complaints may also be submitted in writing to the Patient Liaison, 2700 Hospital Drive, Northport, AL 35476.
If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact:
ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe St.
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Online:
www.jointcommission.org
Use the "Report Patient Safety Event" link in the "Action Center" section on the homepage.
Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.
KePRO
Rock Run Center
5700 Lombardo Center Drive, Suite 100
Seven Hills, OH 44131
Toll-Free Beneficiary 1-844-430-9504
Lodging
Northport Medical Center has two guest rooms located on campus. To reserve a guest room, contact the Outpatient Center at 205-333-4315 between 7 a.m. and 5 p.m. After 5 p.m., rooms can be reserved through the Emergency Department at 205-333-4884.
Special Services
Northport Medical Center offers a variety of special services to make the stay in the hospital as pleasant and comfortable as possible.
These special services include the following:
Radio Reading Services
A Radio Reading Service is available for the visually impaired.
Interpreters
Northport Medical Center has access to interpreters for a number of foreign languages.
Hearing Impaired
A variety of services, including sign language interpreters, telecommunications devices (TDD), phone lights, closed-captioned televisions and audio educational material are available free of charge for hearing-impaired patients. The Rehabilitation Pavilion Speech and Hearing Clinic can provide patients with a hearing aid called a Pocket Talker that can be purchased or rented while patients are in the hospital.
Sight Impaired
There are patient educational materials available free of charge for the sight-impaired patient.
Patient Assistance
A team of professional registered nurses, licensed practical nurses, and nurse assistants provides 24-hour nursing care. A charge nurse is responsible for directing and coordinating nursing care on each unit.
Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important health care decisions.
Patient liaisons are available to help with any concerns, needs or general questions.
Social workers are available to help you cope with the social, emotional, and economic issues resulting from illness. They can also provide information about local community agencies.