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Patient & Visitor

Patient & Visitor Information

Visiting Hours

General Visiting Hours
9 a.m. to 8:30 p.m.

Intensive Care Unit
9 a.m. to 9:10 a.m.
1 p.m. to 1:10 p.m.
5 p.m. to 5:10 p.m.
9 p.m. to 9:10 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:
  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Parking

The parking lot in front of the hospital is well lighted and easily accessible to the hospital lobby. Parking is allowed at the entrance only when picking up a patient who has been discharged. The Emergency Room parking spaces are reserved for Emergency Room patients and their families and outpatients.

Gift Shop

The Gift Shop is located in the Main Lobby. Gift items available for purchase include jewelry, baby gifts, greeting cards, fragrances, candy and other items. Hours of operation are Monday through Friday, 10 a.m. until 4 p.m. To order flowers for a patient, call 205-932-1286.

Patient Questions, Concerns, Complaints or Suggestions

For questions, concerns, complaints, or suggestions about patient care, call 205-932-1192 or 205-932-1154 Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the Nursing Supervisor through the hospital operator at 205-932-5966.

Questions, concerns or complaints may also be submitted in writing to the Administrator, 1653 Temple Ave. Fayette, AL 35555-1314.

If a patient is unable to resolve concerns through the above processes, he/she or his/her representative may contact:

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe St.
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org

Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
www.jointcommission.org

Use the "Report Patient Safety Event" link in the "Action Center" section on the home page.

Medicare beneficiaries may contact the Medicare QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200 West
Birmingham, AL 35243
1-800-366-1486
www.aqaf.com

Specialty Clinics

Fayette Medical Center offers residents of Fayette and the surrounding areas a number of health care services including specialty clinics in cardiology, oncology (cancer), urology, orthopedics, neurology, ophthalmology (eye), nephrology and podiatry.

Special Services

Fayette Medical Center offers a variety of special services to make a hospital stay as pleasant and comfortable as possible. Here are some of the services available.

Notary Public

The services of a Notary Public are available Monday through Friday from 8 a.m. to 5 p.m.

Mother's Tray

If a parent is staying in the room with a child under the age of 12, the hospital provides a free meal tray at each serving time for the parent.

Patient Education

Depending on the type of illness, physicians may order individual education on controlling or monitoring the illness. The Patient Education Department schedules teaching in a patient's room.

Lifeline

Lifeline is a personal response system which links patients to 24-hour medical assistance at the push of a button. Lifeline is a free service for Fayette Medical Center HomeCare patients. For more information about Lifeline, contact Fayette Medical Center HomeCare at (205) 932-5961.

On-Call Clergy

Ministers from various denominations are on call to assist patients and families with spiritual needs.

Private Duty Nurse/Sitter

If patients or family members desire a private duty nurse or sitter, a list of names can be provided. The hospital will not make recommendations, however.

Patient Hotline

For concerns, complaints or suggestions about patient care, call (205) 932-1192 or (205) 932-1154 Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the nursing supervisor through the hospital operator at 205-932-5966.