DCH Makes It Easier for Patients to Access Medical Records

DCH Makes It Easier for Patients to Access Medical Records

DCH is launching a new feature within the MyDCH Patient Portal that allows patients to request their patient files directly from the MEDITECH Expanse eChart. There is no charge to the patient.

The new feature is a more streamlined way for patients to get their medical records, without needing to interact with DCH.

How the new feature works:

• Once patients have logged into the MyDCH Patient Portal, they will see a Download Medical Record button under the Health Record section of the portal (right side of page).
• Once they click the button, they will be prompted through the next steps.
• The patient is sent an email with brief instructions when the file is ready for download.
• If the system is unable to complete the request, the patient will receive a notification to contact Medical Records at 205-759-7565.

Here is a user’s guide with screen shots of the request process: click here.

Other things to know:

• The downloadable patient file stays on the portal for only 72 hours.
• Patients may request their records as many times as they wish.
• The medical record received by the patient only includes encounters dating from May 1, 2021. However, all SpineCare Center records are available.
• Acute care records prior to May 1, 2021, will be available in the future.

The MyDCH Patient Portal is accessible through the DCH website. Click here.