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Patient & Visitor Information


DCH Regional Medical Center

Visiting Hours

General Visiting Hours
9 a.m. to 9 p.m.

Critical Care Areas
9 a.m. to 9:30 a.m.
1 p.m. to 1:30 p.m.
5 p.m. to 5:30 p.m.
8 p.m. to 8:30 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:  
  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Wireless Internet (WiFi) Access

To Order Flowers for a Patient

To order flowers for a patient at DCH Regional Medical Center, call the DCH Regional Medical Center Gift Shop at (205) 759-7277.

Parking

Parking is available in parking decks located at the South Lobby and the Phelps Outpatient Center. It costs $2 to exit the decks. Parking in surface lots is free. The Emergency Department parking lot is for emergency patients only.


Safety & Security

At DCH Regional Medical Center, our trained Security staff works to keep you safe. Security is available 24-hours a day, seven days a week. Our Security staff may be contacted at 759-7320 for assistance with:
  • Escort and security service
  • Reports and investigations
  • Vehicle assistance, such as "jumping off" batteries
  • Patient valuables and lost-and-found items
  • Parking enforcement and patrol
  • Education and enforcement of hospital access and policies

All DCH employees are required to wear a picture identification badge with the DCH logo on it, so our patients can know the staff members taking care of them.

We strive to make our facilities safe for our patients, staff and visitors. We monitor our campus through surveillance cameras located throughout the hospital and parking decks. We use additional security measures, such as access control, in areas that require greater sensitivity, such as our nurseries, Emergency Department and pharmacies.

Patient Questions, Concerns, Complaints or Suggestions

Patients, family members or their representatives with questions, concerns or complaints should contact the Patient Representative at (205) 750-5082. After hours, contact the Nursing Supervisor through the hospital operator at (205) 759-7111.

Questions, concerns or complaints may also be submitted in writing to the Patient Representative, 809 University Blvd, East, Tuscaloosa, AL 35401.

If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200 West
Birmingham, AL 35243
1-800-366-1486
www.aqaf.com

Where To Go When The Baby Is Due

When it's time for a mother-to-be to come to the hospital for the delivery of her child, go to the Emergency Department entrance where someone will promptly assist you.

Lodging

Guest rooms are available in DCH Medical Tower I for family members who want to be near their loved ones in the hospital. For information on room rates or to rent a room, call the Guest Room registration desk at (205) 759-6260. A Patient Representative can also help find lodging away from the hospital. Patient Representatives can be reached at (205) 759-7707.

Special Services

DCH Regional Medical Center offers a variety of special services to make a stay in the hospital as pleasant and comfortable as possible.

Patient Information/Education
"The Patient Channel" on television channel 76 offers satellite-delivered health education from GE Medical Systems. Channel 78 is "The Welcome Channel," a patient information channel. DCH also offers video-on-demand patient education videos on a variety of health-related topics.

Interpreters
DCH Regional Medical Center has access to interpreters for a number of foreign languages.

Patient Assistance
The Patient Representative Department at DCH Regional Medical Center is available to help with any concerns, needs or general questions.

Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important health-care decisions.

Social workers can provide help to cope with the social, emotional and economic hurdles resulting from illness. They also have information about local community agencies that can be of assistance.


Northport Medical Center

Visiting Hours

General Visiting Hours:
9 a.m. until 9:30 p.m.

Intensive Care Unit (ICU)
9 a.m.
11 a.m.
1 p.m.
3 p.m.
7 p.m.
If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:

We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.

Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Visitor Information

To Order Flowers for a Patient To order flowers for a patient at Northport Medical Center, call our Gift Shop at (205) 333-4620.

Parking

Free parking for patients and visitors is available in the visitor parking lots in the front of the hospital. The Emergency Department and outpatient parking lot with reserved spaces is located across from the Emergency Department entrance.

Waiting Areas

There are designated waiting areas for visitors in the main lobby and throughout the hospital. Specific waiting areas are for families of patients in the Intensive Care Unit, the Emergency Department, the Women's Pavilion and for those undergoing surgery.

Patient Questions, Concerns, Complaints or Suggestions

Patients, family members or their representatives with concerns or questions should contact the Patient Representative at (205) 333-4992. After hours, contact the Nursing Supervisor through the hospital operator at (205) 333-4500.

Questions, concerns or complaints may also be submitted in writing to the Patient Representative, 2700 Hospital Drive, Northport, AL  35476.

 
If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

 Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200 West
Birmingham, AL 35243
1-800-366-1486
www.aqaf.com

Lodging

Northport Medical Center has two guest rooms located on campus. To reserve a guest room, contact the Outpatient Center at (205) 333-4315 between 7 a.m. and 5 p.m. After 5 p.m., rooms can be reserved through the Emergency Department at (205) 333-4884.

Special Services

Northport Medical Center offers a variety of special services to make the stay in the hospital as pleasant and comfortable as possible. These special services include the following:

Radio Reading Services

A Radio Reading Service is available for the sight-impaired.

Interpreters

Northport Medical Center has access to interpreters for a number of foreign languages.

Hearing Impaired

A variety of services, including sign language interpreters, telecommunications devices (TDD), phone lights, closed captioned televisions and audio educational material are available free of charge for hearing-impaired patients. The Rehabilitation Pavilion Speech and Hearing Clinic can provide patients with a hearing aid called a Pocket Talker that can be purchased or rented while patients are in the hospital.

Sight-Impaired

There are patient educational materials available free of charge for the sight-impaired patient.

Patient Assistance

A team of professional registered nurses, licensed practical nurses and nurse assistants provides 24-hour nursing care. A charge nurse is responsible for directing and coordinating nursing care on each unit.
Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important decisions.

Patient Representatives are available to help with any concerns, needs or general questions.

Social workers are available to help you cope with the social, emotional and economic issues resulting from illness. They can also provide information about local community agencies.



Fayette Medical Center

Visiting Hours

General Visiting Hours
 9 a.m. to 8:30 p.m.

Intensive Care Unit
9 a.m. to 9:10 a.m.
1 p.m. to 1:10 p.m.
5 p.m. to 5:10 p.m.
9 p.m. to 9:10 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick.
Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.
 

Parking

The parking lot in front of the hospital is well lighted and easily accessible to the hospital lobby. Parking is allowed at the entrance only when picking up a patient who has been discharged. The Emergency Room parking spaces are reserved for Emergency Room patients and their families and outpatients.

Patient Questions, Concerns, Complaints or Suggestions  

For questions, concerns, complaints or suggestions about patient care, call (205) 932-1192 or (205) 932-1154. Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the Nursing Supervisor through the hospital operator at (205) 932-5966.

Questions, concerns or complaints may also be submitted in writing to the Administrator, 1653 Temple Ave. Fayette, Ala. 35555-1314.

If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

 Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200 West
Birmingham, AL 35243
1-800-366-1486
www.aqaf.com

Special Services

Fayette Medical Center offers a variety of special services to make a hospital stay as pleasant and comfortable as possible. Here are some of the services available.

Notary Public
The services of a Notary Public are available Monday through Friday from 8 a.m. to 5 p.m.

Mother's Tray
If a parent is staying in the room with the child under the age of 12, the hospital provides a free meal tray at each serving time for the parent.

Patient Education
Depending on the type of illness, physicians may order individual education on controlling or monitoring the illness. The Patient Education Department schedules teaching in a patient's room.

Lifeline
Lifeline is a personal response system, which links patients to 24-hour medical assistance at the push of a button. Lifeline is free service for Fayette Medical Center HomeCare patients. For more information about Lifeline, contact Fayette Medical Center HomeCare at (205) 932-5961.

Social Services/Discharge Planning

On Call Clergy
Ministers from various denominations are on call to assist patients and family with spiritual needs.

Private Duty Nurse/Sitter
If patients or family members desire a private duty nurse or sitter, a list of names can be provided. The hospital will not make recommendations.

Patient Hotline
For concerns, complaints or suggestions about patient care, call (205) 932-1192 or (205) 932-1154 Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the Nursing Supervisor through the hospital operator at (205) 932-5966.