DCH Health System
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Frequently Asked Questions
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How can physical therapy or hand therapy help me?
A physical therapist or hand therapist can evaluate your condition and identify the source of your discomfort or dysfunction. Once evaluated, the therapist can develop a treatment program that will usually involve some form of manual therapy and exercise, as well as modalities if they are needed to treat the problem areas. You will receive instruction in a home exercise program as well as education on proper body mechanics and posture to prevent re-injury. 

What do I need to get started?
Alabama law requires that a patient get a prescription from a medical doctor or podiatrist in order to begin physical therapy or hand therapy before evaluation and treatment can begin.

Contact us today and we can get started. We will need your name, insurance information, and whether your injury is work related or not. After we have confirmed that we are contracted with your insurance company or WC carrier, we can get you scheduled. Often we can get you scheduled within 24-48 hours of your first call.

Does insurance cover physical therapy and hand therapy?
Medical insurance generally covers physical therapy and hand therapy treatment. However, each insurance plan is different. You can check with your insurance carrier to determine your coverage. Or, if you prefer, you can call us today and our staff will be glad to assist you in determining your benefits.

What will I do my first visit?
Please plan on arriving 15 minutes before the start of your first appointment to complete your new patient paperwork which includes information about your injury, current function, and pain scale. Bring along your physician's referral, your insurance card (if applicable), and wear comfortable clothes.

You will be evaluated by a licensed physical therapist or licensed hand therapist which will include time for your therapist to get to know you so that they may better understand your injury. Each patient's situation is unique and plan of care will be set up just for you. For future visits, we ask that you schedule two weeks out and let us know at least 24 hours in advance if you are unable to make your scheduled appointment.

Can I fill out any New Patient Forms and bring them with me?
Yes! To access our New Patient Forms please click here. Please print them out, complete, and bring with you to your first visit.

May I bring my child with me to my appointment?
Our policy is that only patients are allowed in the treatment rooms and gym. For safety reasons, please make arrangements for your children. This also allows you and your therapist to focus on your treatment during the time you are here.

What are your office hours?
Our first appointment is 7:00 a.m. Monday through Friday and our last appointment is 4:45 p.m. Monday through Friday. We are closed weekends and major holidays.

How long will my appointments last?
Treatment sessions vary, but in general you can plan to spend 60 to 90 minutes at each appointment.

What are my options when I have completed my therapy?
Many of our patients have enjoyed using our equipment and exercising in our friendly atmosphere. Once your therapy program is completed, we also offer an after therapy exercise program (Back to Life) where previous patients can utilize our facility in order to continue their exercise program and get guidance from their therapy team on a month to month basis. Check out our Back to Life program for more details.




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