Anger Management

• what anger is
• where this emotion comes from
• how anger affects us
• choices we have when we are angry

Preventing Violence in the Workplace

• types of violence
• profile of perpetrators
• levels of violent behaviors
• guidelines for dealing with angry employees/customers
• handling terminations

Working Together as a Team

• why use teams
• successful teams
• factors for success

Stress Management

• in the workplace and at home
• for care givers
• use of humor
• holiday stress

Leadership Development

• characteristics of leaders
• how personality influences the way we lead
• methods for motivating and encouraging
• communication strategies
• importance of feedback

Communication

• key aspects
• "I" messages & "You" statements
• active listening
• assertiveness

Dealing with Difficult People

• types of difficult people
• barriers to communication
• effective problem solving

Constructive Conflict & Confrontation

• how to predict a problem situation
• meeting conflict and disagreements head on
• ways to repair damaged relationships
• managing your anger and emotions

Substance Abuse in the Workplace

• drugs and effects
• addiction
• how/when to get help
• drug free workplace training

Identifying the Troubled Employee

• depression
• anxiety
• substance abuse
• other emotional concerns

Preventing Sexual Harassment

• types of sexual harassment
• hostile work environment
• reporting a complaint
• liability issues

Cultural Diversity Training

• values - same and different
• stereotypic messages
• cultural norms and values

Customer Service

• building rapport with customers
• a winning first impression
• the art of listening
• dealing with complaints and angry customers

When People Grieve

• in the workplace and at home
• gender differences in response to grief
• personal and professional situations
• societal views

Fiscal Fitness

• the Ten Percent Factor
• roll up your dept
• create new spending/saving habits
• more fun on less money

Aging Parents

• assessing your parents' needs
• family dynamics and distant caregiving
• legal issues and financial considerations
• community resources
• managing the stress of caregiving

Adventure-based Training

• group problem solving
• activity-based team building exercises
• non-classroom style activities (indoor or outdoor)

Change

• stages of change
• coping with change
• lessons from Who Moved My Cheese? by Spencer Johnson
• methods of thinking positively about change

Compassion Fatigue/Secondary Stress

• who is at risk
• the cost of caring
• symptoms of secondary stress
• effects of secondary stress on professional and personal functioning

Shift Work:  Fooling Mother Nature

• impact of shift work on the mind and body
• preparing for shift work
• recognizing potential problems
• learning to manage unique working schedules

Time Management

• time myths that create ineffective time management
• how to recognize unproductive, unreasonable, and/or overstated thoughts associated with time
• putting off procrastination
•  "brain overload"
• time logs

 * Other workshops can be developed to suit individual needs.