DCH Health System
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Patient/Visitor Information

Patient & Visitor Information

DCH Regional Medical Center

Visiting Hours

General Visiting Hours
9 a.m. to 9 p.m.

Critical Care Areas
9 a.m. to 9:30 a.m.
1 p.m. to 1:30 p.m.
5 p.m. to 5:30 p.m.
8 p.m. to 8:30 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1:  

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Wireless Internet (WiFi) Access

To Order Flowers for a Patient
To order flowers for a patient at DCH Regional Medical Center, call the DCH Regional Medical Center Gift Shop at (205) 759-7277.

Parking
Parking is available in parking decks located at the South Lobby and the Phelps Outpatient Center. It costs $2 to exit the decks. Parking in surface lots is free. The Emergency Department parking lot is for emergency patients only.

Safety & Security
At DCH Regional Medical Center, our trained Security staff works to keep you safe. Security is available 24-hours a day, seven days a week. Our Security staff may be contacted at 759-7320 for assistance with:

Escort and security service
Reports and investigations
Vehicle assistance, such as "jumping off" batteries
Patient valuables and lost-and-found items
Parking enforcement and patrol
Education and enforcement of hospital access and policies

All DCH employees are required to wear a picture identification badge with the DCH logo on it, so our patients can know the staff members taking care of them.

We strive to make our facilities safe for our patients, staff and visitors. We monitor our campus through surveillance cameras located throughout the hospital and parking decks. We use additional security measures, such as access control, in areas that require greater sensitivity, such as our nurseries, Emergency Department and pharmacies.

Patient Questions, Concerns, Complaints or Suggestions
Patients, family members or their representatives with questions, concerns or complaints should contact the Patient Representative at (205) 750-5082. After hours, contact the Nursing Supervisor through the hospital operator at
(205) 759-7111.
 

Questions, concerns or complaints may also be submitted in writing to the Patient Representative, 809 University Blvd, East, Tuscaloosa, AL 35401.

If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery
, AL 36104
1-800-356-9596
or 1-334-206-7991
www.adph.org

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200
West
Birmingham
, AL 35243
1-800-366-1486
http://www.aqaf.com

Where To Go When The Baby Is Due
When it's time for a mother-to-be to come to the hospital for the delivery of her child, go to the Emergency Department entrance where someone will promptly assist you.

Lodging
Guest rooms are available in DCH Medical Tower I for family members who want to be near their loved ones in the hospital. For information on room rates or to rent a room, call the Guest Room registration desk at (205) 759-6260. A Patient Representative can also help find lodging away from the hospital. Patient Representatives can be reached at (205) 759-7707.

Special Services
DCH Regional Medical Center offers a variety of special services to make a stay in the hospital as pleasant and comfortable as possible.

Patient Information/Education
"The Patient Channel" on television channel 76 offers satellite-delivered health education from GE Medical Systems. Channel 78 is "The Welcome Channel," a patient information channel. DCH also offers video-on-demand patient education videos on a variety of health-related topics.

Interpreters
DCH Regional Medical Center has access to interpreters for a number of foreign languages.

Patient Assistance
The Patient Representative Department at DCH Regional Medical Center is available to help with any concerns, needs or general questions.

Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important health-care decisions.

Social workers can provide help to cope with the social, emotional and economic hurdles resulting from illness. They also have information about local community agencies that can be of assistance.

 

Northport Medical Center

Visiting Hours

General Visiting Hours:
9 a.m. until 9:30 p.m.

Intensive Care Unit (ICU)

9 a.m.
11 a.m.
1 p.m.
3 p.m.
7 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1: 

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Visitor Information

To Order Flowers for a Patient
To order flowers for a patient at Northport Medical Center, call our Gift Shop at (205) 333-4620.

Parking
Free parking for patients and visitors is available in the visitor parking lots in the front of the hospital. The Emergency Department and outpatient parking lot with reserved spaces is located across from the Emergency Department entrance.

Waiting Areas
There are designated waiting areas for visitors in the main lobby and throughout the hospital. Specific waiting areas are for families of patients in the Intensive Care Unit, the Emergency Department, the Women's Pavilion and for those undergoing surgery.

Patient Questions, Concerns, Complaints or Suggestions
Patients, family members or their representatives with concerns or questions should contact the Patient Representative at (205) 333-4992. After hours, contact the Nursing Supervisor through the hospital operator at (205) 333-4500.

Questions, concerns or complaints may also be submitted in writing to the Patient Representative, 2700 Hospital Drive, Northport, AL  35476.

 

 If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

 

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery
, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org
 

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

 Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200
West
Birmingham
, AL 35243
1-800-366-1486
www.aqaf.com

Lodging
Northport Medical Center has two guest rooms located on campus. To reserve a guest room, contact the Outpatient Center at (205) 333-4315 between 7 a.m. and 5 p.m. After 5 p.m., rooms can be reserved through the Emergency Department at (205) 333-4884.

Special Services
Northport Medical Center offers a variety of special services to make the stay in the hospital as pleasant and comfortable as possible. These special services include the following:

Radio Reading Services
A Radio Reading Service is available for the sight-impaired.

Interpreters
Northport Medical Center has access to interpreters for a number of foreign languages.

Hearing Impaired
A variety of services, including sign language interpreters, telecommunications devices (TDD), phone lights, closed captioned televisions and audio educational material are available free of charge for hearing-impaired patients. The Rehabilitation Pavilion Speech and Hearing Clinic can provide patients with a hearing aid called a Pocket Talker that can be purchased or rented while patients are in the hospital.

Sight-Impaired
There are patient educational materials available free of charge for the sight-impaired patient.

Patient Assistance
A team of professional registered nurses, licensed practical nurses and nurse assistants provides 24-hour nursing care. A charge nurse is responsible for directing and coordinating nursing care on each unit.

Chaplains are available for patients and family members to offer spiritual and emotional support and to provide counseling for persons who must make important decisions.

Patient Representatives are available to help with any concerns, needs or general questions.

Social workers are available to help you cope with the social, emotional and economic issues resulting from illness. They can also provide information about local community agencies.

 

Fayette Medical Center

Visiting Hours

General Visiting Hours
9 a.m. to 8:30 p.m.

Intensive Care Unit
9 a.m. to 9:10 a.m.
1 p.m. to 1:10 p.m.
5 p.m. to 5:10 p.m.
9 p.m. to 9:10 p.m.

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1: 

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

 

Parking
The parking lot in front of the hospital is well lighted and easily accessible to the hospital lobby. Parking is allowed at the entrance only when picking up a patient who has been discharged. The Emergency Room parking spaces are reserved for Emergency Room patients and their families and outpatients.

Patient Questions, Concerns, Complaints or Suggestions 
For questions, concerns, complaints or suggestions about patient care, call (205) 932-1192 or (205) 932-1154. Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the Nursing Supervisor through the hospital operator at
(205) 932-5966.

Questions, concerns or complaints may also be submitted in writing to the Administrator, 1653 Temple Ave. Fayette, Ala. 35555-1314.

If a patient is unable to resolve any concerns through above processes, he/she or his/her representative may contact

ADPH (Alabama Department of Public Health)
The RSA Tower
201 Monroe Street
Montgomery
, AL 36104
1-800-356-9596 or 1-334-206-7991
www.adph.org 

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

 Medicare beneficiaries may contact the QIO to lodge a complaint if they have a concern about quality of care, if they disagree with a coverage decision, or if they wish to appeal a premature discharge.

 Medicare QIO
AQAF
Two Perimeter Park S.
Suite 200
West
Birmingham
, AL 35243
1-800-366-1486
www.aqaf.com

Special Services
Fayette Medical Center offers a variety of special services to make a hospital stay as pleasant and comfortable as possible. Here are some of the services available.

Notary Public
The services of a Notary Public are available Monday through Friday from 8 a.m. to 5 p.m.

Mother's Tray
If a parent is staying in the room with the child under the age of 12, the hospital provides a free meal tray at each serving time for the parent.

Patient Education
Depending on the type of illness, physicians may order individual education on controlling or monitoring the illness. The Patient Education Department schedules teaching in a patient's room.

Lifeline
Lifeline is a personal response system, which links patients to 24-hour medical assistance at the push of a button. Lifeline is free service for Fayette Medical Center HomeCare patients. For more information about Lifeline, contact Fayette Medical Center HomeCare at (205) 932-5961.

Social Services/Discharge Planning

On Call Clergy
Ministers from various denominations are on call to assist patients and family with spiritual needs.

Private Duty Nurse/Sitter
If patients or family members desire a private duty nurse or sitter, a list of names can be provided. The hospital will not make recommendations.

Patient Hotline
For concerns, complaints or suggestions about patient care, call (205) 932-1192 or (205) 932-1154 Monday through Friday from 8 a.m. to 5 p.m. After hours, contact the Nursing Supervisor through the hospital operator at (205) 932-5966.

 

Pickens County Medical Center

General Visiting Hours
8 a.m. to 9 p.m.

Intensive Care Unit*
10 a.m.
12 p.m.
4 p.m.
6 p.m.
8 p.m.

*As a courtesy to our patients, immediate family members only are allowed to visit two at a time for ten minutes in intensive care rooms. Visitation is based upon the patients condition, and is at the discretion of the nurse or physician. 

If you are ill, please don't visit family or friends in the hospital.

Please do not visit the hospital if you have symptoms of the flu or are already sick. Here are some guidelines you can use and share with others to help decrease the risk of getting sick from H1N1: 

  • We suggest that visitors 18 and younger consider not visiting patients in the hospital, since this age group has a high risk of contracting H1N1 influenza. Flu symptoms may not show right away, and the virus can be spread before someone becomes sick.
  • Keep the number and length of hospital visits to a minimum, especially to critically ill, obstetric and pediatric patients.
  • Wash your hands before and after visiting patients. Hand sanitizers are placed throughout the hospital.

Visiting Regulations
While visits with family and friends are an important part of patient care, recovery also depends upon proper rest. For the comfort of our patients, we ask that visitors observe the following:

  • Visitors may not smoke in patient rooms, or anywhere inside the hospital.
  • Visitors must dress appropriately, and must wear shirts and shoes.
  • People with colds, sore throats or any contagious disease may not visit patients.
  • Visits should be kept short.
  • Visitors should maintain a quiet environment and avoid unnecessary noise. Inappropriate behavior will not be tolerated.
  • All visitors are asked to leave by 9:00 p.m. Depending upon the patients condition, the nursing staff may approve an extended visitation.
  • One sleep chair is permitted for a visitor in each patient room.
  • Patients are not allowed to visit in other areas of the hospital, or from room to room.
  • Visitors are asked not to congregate in the corridors. We request that visitors go directly to the room of the patient being visited.
  • Ministers of all faiths are allowed to visit at any time.
  • One responsible adult is required to stay with the following patient types: 
         a. pediatric patients 12 years of age and under
         b. disoriented patients
         c. isoloated patients whose condition requires constant attention
  • Adult supervision is required for visiting children under the age of 12. Children are more susceptible to infections, and may themselves be the carrier of infection.
  • Requested exceptions to the regulations will be referred to the attending physician who will consider the special needs of the patient, and may approve the exception.

Parking
All parking at Pickens County Medical Center is free. Patients and visitors are cautioned to lock their vehicles, and should not park in reserved spaces or certain restricted areas. If assistance is needed with your vehicle, please call Security at ext. 599.

Waiting Areas
There area specially designated waiting areas for visitors. A general waiting area is provided in the lobby at the hospital's main entrance. Emergency and outpatient waiting areas are located on the first floor near the Emergency Department, and on the second floor in the Outpatient Clinic. Med/Surg. and ICU visitors have a waiting area located on the second floor near the surgery suite.

Dining Room
The dining room is located on the first floor. Visitors are welcome to eat in the dining room at any time it is open. To hear the daily menu, please dial ext. 162. For the convenience of our visitors, we offer coffee, tea and water free of charge in the dining room during the following hours:

  • Breakfast: 6:45 a.m. until 8:30 a.m.
  • Lunch: 11:00 a.m. until 1:00 p.m. (cafeteria style)
  • Dinner: 5:00 p.m. until 6:00 p.m. (please preorder by calling ext. 139 before 4:00 p.m.)

Vending Machines
Vending machines located on the first floor are available 24 hours a day.

Meditation Chapel
A meditation chapel is located on the first floor. Visitors of all faiths are welcome to visit the chapel for prayer and quiet reflection.

Patient Gifts
Visitors should check with the nurse before bringing gifts of fresh flowers, food or drink to patients. Please check with the nurse to make sure your gift is appropriate. Fresh flowers are not allowed in the critical care units.

Gift Shop
The Gift Shop, operated by the Pickens County Medical Center Volunteer Auxiliary, is located in the main lobby of the hospital. Gift items, jewelry, magazines, greeting cards, candy and toiletries are available in the Gift Shop from 10:00 a.m. until 4:00 p.m., Monday through Friday. The Gift Shop can be reached at ext. 127.

Special Services
Pickens County Medical Center offers a variety of services to make a hosptial stay as pleasant and comfortable as possible. Patients and their family members are welcome to take advantage of the following services:

Advance Directives
If you are 19 years of age or older and mentally competent, you have the right to make decisions about your medical treatment. If you want to control decisions about your health care, even if you are unable to make or express them yourself, you will need an Advance Directive. An Advance Directive is a set of instructions you give about health care you want in the event you lose the ability to make decisions for yourself. There are two kinds of Advance Directive: a Living Will and a Health Care Power of Attorney. For more information about either of these documents, please call Social Services at ext. 248.

Interpreters
The hospital has access to interpreters for a number of foreign languages should you require such services.

Patient Education
Our patients are provided with education and guidance regarding their illness and recovery throughout their hospital stay. Patient education is also available upon request through the Education Department, the nursing units and ancillary departments.

Mail
Our nursing personnel deliver patient letters and packages daily. Letters and parcels that arrive after your discharge will be forwarded to your home. Stamps and cards may be purchased in the Gift Shop. Outgoing mail may be left at the nurses' station or placed in the U.S. Postal Service mailbox in the front parking lot.

Newspapers
Newspapers may be purchased outside the hospital entrance or in the Gift Shop.

Notary Public
The services of a Notary Public are available to our patients free of charge. For more information, call Nursing Services at ext. 269 or 270.

For the Hearing Impaired
An assisted listening device is available to help hearing-impaired patients, or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a person who uses sign language help a hearing-impaired or deaf patient with their communication needs.

Private Duty Nurse/Sitter
If a patient or family member desires a private-duty nurse or sitter, a list of individuals who provide such services in our area will be made available by contacting Social Services at ext. 248. The hosptial does not make recommendations.

Other
If you need assistance with locating transportation, hotel accommodations, a florist, etc., please ask your nurse to call ext. 0, and the operator will provide you with assistance.

 

 

 

 

 

 

 

 




Patient Rights and Responsibilities
DERECHOS Y RESPONSABILIDADES DEL PACIENTE
Patient Visitation Rights Statement
© 2014    DCH Health System